Review of ExactCare

Most Experience With Medication Management

ExactCare is known for both its in-home service and work with hospitals and health systems. In addition to providing straightforward prescription delivery services, ExactCare has offered complex medication management services remotely for more than a decade. By working with large health care systems, ExactCare has developed systems designed to improve patient outcomes. The company actively manages medications to avoid potential interactions and offers in-depth consultations to new patients.  

As one of the best prescription delivery services on the market, ExactCare has developed a reputation for quality customer service, rapid enrollment and fast shipping. 

Overview of ExactCare

Since 2009, ExactCare has worked with patients at home and in long-term care communities to deliver prescribed medications at the right time and dosage. Partnering with more than 600 hospitals and 15 major health systems, ExactCare works with thousands of patients each year as a part of CarepathRx. As the oldest mail-order pharmacy offering pre-sorted medications and complex medication management, ExactCare has the expertise needed to assist patients taking multiple medications or those receiving treatment for complex and chronic conditions. 

How Much Does ExactCare Cost?

As a full-service pharmacy, ExactCare charges the same co-pays on prescription drugs required by an individual insurance plan. For those without insurance, prices vary based on the prescribed medication. All add-on services provided by ExactCare — such as delivery, daily packaging and one-on-one consultation — are included in the price of prescriptions. With more than a decade of experience in pharmacy operations, ExactCare advertises a 5% total reduction in the cost of patient care due to better medication adherence. By helping patients take their medications on time and as directed, this mail order pharmacy helps health care providers lower costs and improves patient outcomes. 

Full Review of ExactCare Features

ExactCare offers a lot more than just prescriptions by mail. It’s a full-service pharmacy with a focus on improving patient outcomes through better medication dispensing practices for complex medical situations. All the features offered by the company are designed to improve the experience for patients or health care providers.

White-Glove Enrollment

ExactCare includes a one-on-one consultation with patients when they first enroll. Historically, new enrollment included an in-home visit to discuss a patient’s medical history and to collect information about the prescribing doctors that work with the patient. Currently, all new patient interviews happen via telephone, but in-home scheduling is likely to resume as soon as possible 

Daily Dosage Packaging

When sending out prescriptions, ExactCare packages pills in a small, individual bag that labels pills with the day of the week and the time of day they should be taken. For example, someone with morning and evening medications sees that information on the packaging for each dose. 

Automated Billing

Patients enrolled in ExactCare avoid the hassles of dealing with individual payments for every prescription. Instead, ExactCare automatically processes payment for a 1-month supply of all prescribed medications. In some cases, the company may fill prescriptions as much as 90 days in advance, depending on the insurance company.

Pill Descriptions

To help avoid errors, ExactCare includes a description of what medications should look like, including the size, shape and color of each pill. 

Use the App for That

ExactCare customers can download and log in to the MyECP app for access to information about their accounts. The app includes shipping updates and medication information, and it can send out automated medication reminders. 

24/7 On-Call Pharmacist

While ExactCare doesn’t have 24/7 customer support, a pharmacist is always on call to handle questions about medications, possible side effects and drug interactions. 

Who Should Consider ExactCare?

Seniors Taking Several Medications

The more medications prescribed to a patient, the more likely they miss doses here and there. While some patients can stay on top of medication management without extra help, it’s not uncommon for seniors to need assistance staying on top of when to take medications as they get older. ExactCare does all the organizing and labeling ahead of time, taking one chore off the shoulders of seniors and their caregivers. 

Seniors With Limited Mobility

When trips in the car also mean discomfort, making a trip to the pharmacy isn’t much fun. Even when seniors can easily ride in a car, some don’t drive as they get older and need other transportation. No matter what the case, getting medications delivered can make keeping up with prescriptions a lot easier for both seniors and their caregivers.

What Are People Saying About ExactCare?

Patients who enroll with ExactCare often comment on the excellent packaging that takes the guesswork out of when to take medications. The daily morning and evening medication packages are quick to open and don’t require as much hand strength as a traditional bottle dispenser. The app also gets a thumbs up from users who enjoy having all their medical reminders in one place. The most common complaint about ExactCare involves slow shipments, which is often due to shipping companies rather than ExactCare practices. 

While onboarding new patients can be a slow process, those who have successfully transferred their medications often become customers for years. 

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