The Hermitage

firebeezer

This place was awful. Smelled of urine. Promised room repairs never done. My father's hearing aid lost in 2 days and they took no responsibility even though he had been in memory care for 2 years previously without any problem. Overcharged when I thankfully got him out. Promised to refund the overcharge but then told me it was too "complicated". I am still waiting on the promised refund over 2 years later. Dad has been in 5 different memory care facilities due to my moves. All have been good, not perfect, but good.....except this place. I can't say enough bad about it. By the way, I am an RN and couldn't live with my conscience if my treatment was that poor. Maybe they have improved in their treatment, but again, no refund.

Dave

My father moved into The Hermitage and our experience so far has been very good. They were helpful in getting us the information my dad needed to move. Some of the activities they do include cards, games, movies, they go on outings, they have exercise classes, and trivia games for the residents. I'm very impressed with their rooms, they're large, fairly new, and there are good-sized rooms. What stood out to me was just the newness of it. It's on top of a hill, so it has a nice view. The staff is very friendly and caring. They offer three meals a day, they take care of his laundry, and so on. With regards to the food, my dad is a vegetarian so it's a bit challenging.

Caring106595650

They've taken really good care of my mom at the Hermitage. Her meals and her medication have been handled very well. She can't take a shower when she wants to, and that really bothers her; she only has one shower a week, that is not what she is used to, and she doesn't feel like that it is enough. And the other issue is just that she is in with people with really advanced dementia, and it is really quite hard for her, like she came out of the bathroom one day, and there was a man asleep on her bed. The staff helped to get him up and get him back to where he was supposed to be, but there is another woman that is kind of crazy and borderline violent that pesters my mom to death because she has the misfortune of being near the exit door, and this woman wants my mom to let her out because the staff is trying to kill her -- which they are not, of course. The staff has been very responsive to her, but she is in with people whom she can't have any kind of meaningful relationship with. They certainly make sure that she eats and gets her medication, and she really likes the staff because they work really hard. I think calling it memory care is not really the definition of what that entails. They are really set up for people who are very cognitively impaired in terms of memory, and yes, my mom is a bit forgetful -- or she is a lot forgetful about certain things -- but she knows who she is, where she is, and even why she is there. She just needs a lot more stimulation, and they offered that to people in assisted living. They just don't offer it to people in the memory care; they are not staffed to be able to do that. I think they might want to consider splitting up memory care, and there would be perhaps one neighborhood or one community within the establishment that dealt with the people like Birdie and the others that are kind of just wandering around and muttering to themselves. That they would have one type of care and one area, and then people like my mom who actually would love retain some of their ability to do things like cook and garden -- they are just there so that somebody can make sure that they eat regularly and take their meds on time, but otherwise they have things that they can do beside sit in the room and watch TV.

Caring95152350

My mom has been at The Hermitage for a week now. I'm a little disappointed with I have gotten for what we're paying for. It is a brand new facility that has just opened up within the last few years. I'm not very happy with the level of care. The facility is great. The people are very nice, too. My mom got a very bad cough last week, and it took me several phone calls and almost three days for her to finally get some medicine, so that concerns me when we talk about the fact that she is there to be taken care of. With regards to activities, that was one thing they said they did, but when I've talked to my mom for the last couple of days she's said she has just been sitting in her room. I'm a little concerned with the amount of activity there available. Overall, it is an excellent facility with not enough staff. The food is fine and the cafeteria is great. The grounds are great. They have a central courtyard that is very beautiful for people to go stroll around in. It is very nice. The package is good, it is just there are not enough people there to facilitate taking care of them, and that's what concerns me.