MobileHelp Medical Alert System Review

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How MobileHelp Compares to Other Top Medical Alert Systems

For over 15 years MobileHelp has provided seniors with 24-hour access to mobile emergency support. Headquartered in Boca Raton, Florida, MobileHelp is a top performer within the personal emergency response system (PERS) industry. The company uses nationwide cellular and GPS technology for an integrated experience, delivering coverage in and out of the home. MobileHelp’s focus on such a wide range of services, affordable pricing, and business transparency makes this life alert device provider stand out among the rest. Customers who choose MobileHelp can expect helpful and reliable service.

MobileHelp has six devices for customers to choose from and eight different monthly, quarterly, and annual plans  options available to accommodate a variety of needs. The Classic Cellular and Classic Landline plans are the most affordable monthly choices at less than $25 per month, providing emergency help at home with or without a landline. MobileHelp is one of the most cost-effective options for seniors looking for a range of technology at a fair price and without any hidden fees or long-term contractual obligations.

This guide will cover all the need-to-know information on MobileHelp. Take a look at the table below to compare monthly subscriptions and read on for in-depth details on each plan option. Starting costs, contract information, monitoring service, and caregiver features will also be explained in this guide.

Pros and Cons of MobileHelp Medical Alert Systems

MobileHelp’s Plans

**Base stations and wall buttons are not waterproof. The fall button and mobile device are water-resistant for wearing in the shower. The neck pendant and wrist button are waterproof.

Classic Cellular

Pricing

When paid for on a monthly plan, the Classic Cellular in-home system costs $24.95 per month. Those who choose the monthly plan must pay $12.50 for ground shipping costs. Monthly, quarterly, and annual plans are available but only annual plans include free shipping. Fall detection may be purchased for an additional $11 a month.

Device Information

This standard in-home system includes a base station and wearable help button, which may be worn as a pendant or a wristband. The help button is waterproof and may be worn in the shower. The base station has a  24-hour backup battery and a range of 1,400 feet. Although the Classic Cellular is an in-home system, the device uses a cellular connection, so no landline is necessary.

Classic Landline

Pricing

MobileHelp’s Classic Landline system costs $24.95 a month when paid for month-to-month, or slightly less when paid for on an annual basis. None of the plans carry any one-time device or activation fees. Fall detection is not available with this device. 

Device Information

One of MobileHelp’s newer offerings, the Classic Landline provides an alternative for users who want an in-home medical alert system but do not want to use a cellular connection. This can be a good option for those who have a landline and do not have good cellular reception in their homes. This plan includes a waterproof wearable help button that may be worn as a pendant or wristband. 

Solo

Pricing

The mobile Solo device costs $34.95 a month when paid for on a monthly basis. There are also annual plans that can save customers several dollars per month. There are no activation or equipment fees any of the payment options. However, monthly and quarterly paying customers do have to pay for shipping (ground shipping is included with annual plans). Customers may opt to purchase a fall detection button for an additional $11 a month.

Device Information

The Solo is a portable system that is ideal for more active seniors who regularly spend time outside of the home. It works via AT&T cellular network, and does not have an in-home base station, so it works anywhere with cellular coverage. This system includes two components: a portable device that functions as a mobile base station and a wearable personal help button. The wearable help button is completely waterproof and may be worn as a pendant or wristband. The portable device has a battery life of up to 24 hours. This device also uses GPS location technology to help monitoring center operators quickly locate callers during an emergency.

Micro

Pricing

The monthly plan for the Micro mobile device costs $34.95 per month. CCustomers also have ethe option of quarterly or annual plans. The annual option is slightly more affordable on a monthly basis. There are no equipment or activation fees for the Micro, and MobileHelp offers free shipping with the annual plan.

Device Information

The Micro is a smaller, button-sized version of the company’s mobile PERS device. The Micro sports a sleeker design and discreet look in black with a matching charging dock. Customers can wear this device as a pendant and upgrade their experience with the optional built-in automatic fall-detection sensor. The Micro is water-resistant and can be worn in the shower. MobileHelp has connected this device to the AT&T cellular network for lightning-fast data transmission for the quickest help at home and on the go. The high-quality speaker system provides clear guidance with six different prompts for emergency calls, battery life alerts, fall alarms, and canceling calls in case of false alarms.

Home Duo Bundle

Pricing

The MobileHelp Home Duo Bundle package costs $44.95 per month for customers paying monthly or quarterly, or slightly less per month with an annual payment plan. In addition to costing a few dollars less per month than the monthly plan, the annual plan also includes free ground shipping. Monthly and quarterly customers must pay $12.50 for shipping. No customers will face any device or activation fees for the MobileHelp Home Duo Bundle system. Fall detection is available for an additional $11 a month. 

Device Information

This system provides comprehensive coverage with both an in-home and mobile component. The MobileHelp Home Duo Bundle includes an in-home base station, a portable unit, and one wearable help button. The button connects with both the in-home base station and portable device. When at home, users are protected by the in-home unit and can place their mobile device in the charging cradle. When out and about, users simply bring the portable device and wearable help button with them for emergency protection anywhere that has AT&T cellular coverage. This ensures that whether at home or on the go, users can always access help when it’s needed. 

Mobile Duo Bundle

Pricing

The Mobile Duo Bundle may be paid for on a monthly, quarterly, or annual basis.  Of these options, the monthly and quarterly plans are the most expensive at $49.95 a month. The annual options save customers several dollars per month and include free ground shipping. Monthly and quarterly customers must pay for shipping, but there is no activation fee for the Mobile Duo Bundle under any of the plans. Fall detection costs an additional $11 a month.

Device Information

The Mobile Duo Bundle is intended for couples, siblings, or any pair of people who share an address and need protection. It’s a two-for-one bundle that includes two portable devices and two personal help buttons for just $15 more per month than the Solo plan. The system uses AT&T’s cellular network to connect users with the monitoring center, and also has GPS technology so callers can be quickly located by emergency responders. The devices feature water-repelling technology and the personal help buttons are completely waterproof. 

Starting Costs and Contracts

In addition to paying for monitoring services, some MobileHelp customers may have to pay one-time fees. Customers may have to pay for shipping in some cases, but MobileHelp provides free shipping for its annual plans. There are no equipment or activation fees for MobileHelp plans.

MobileHelp does not require any long-term contracts. Users are free to cancel their service at any time, and will receive a prorated refund for any prepaid months.

Monitoring

MobileHelp partners with a third-party monitoring service, Rapid Response. Rapid Response has been in business for over 25 years and works with both medical alert and home security companies.

Rapid Response is completely US-based, with locations in California and New York. All operators undergo a 6-week training program and are certified by the Security Industry Association. Monitoring center staff members also undergo pre-employment and drug screening. The company is certified by the Underwriters Laboratory.

Caregiver Tools and Extra Features

MobileHelp Connect App and Web Portal

MobileHelp Connect is a web portal and mobile app to help caregivers and family members of MobileHelp users monitor their loved one’s health and safety. Some of the features of MobileHelp Connect include system status alerts, location tracking, and activity tracking. Caregivers can also sign up for event notification, which will send them an alert whenever their loved one presses their help button to call the emergency monitoring center. 

MobileHelp Connect Premium

For $6.99 a month, customers who opt-in for MobileHelp Connect Premium receive enhanced benefits including device protection and discounts on MobileHelp accessories. Some of those discounts include 25% off accessories and 30 extra location pings on the MobileHelp Connect portal. Premium members who purchase the Fall Button will be eligible to receive 50% off medication reminders and activity tracking features. The company also offers a price guarantee, locking in the standard retail rate for two years (promotional rates excluded). 

MDLIVE

MDLIVE is a telehealth service that’s available to all MobileHelp customers for $9.95 a month. Using MDLIVE, MobileHelp users have access to board-certified physicians 24/7 and will never have to pay copays or other fees. MDLIVE appointments take place via a secure video conferencing platform and may be used for diagnostic purposes or for questions or advice about an existing condition. The MDLIVE physicians may also write patients prescriptions for non-narcotic medications. The service is available around-the-clock and is free to use other than the $9.95 monthly fee; users are not charged per appointment. 

Activity Tracking

Activity tracking allows users and their loved ones to monitor activity levels. The feature uses the MobileHelp Fall Button (a fall detection pendant) to track activity, and then displays the information via the MobileHelp Connect app and online portal. MobileHelp produces charts displaying daily activity as well as weekly, monthly, and yearly stats to help identify movement trends. Caregivers or loved ones can also sign up for alerts for times when there is abnormal activity or periods of inactivity.

Medication Reminders

Medication reminders can be added to users’ MobileHelp plan for $5 a month. This service allows users of MobileHelp in-home systems to schedule medication reminders online. At the predetermined times, an alert will sound through the in-home base station to remind users to take their medication. Caregivers and family members can sign up for notifications indicating whether their loved one ignored or accepted the reminder.

Optional Devices

MobileHelp customers also have the option of adding additional devices to their plan, including:

• A lockbox to help emergency services easily enter users’ homes during an emergency. MobileHelp currently provides all customers with a lockbox free of charge.
• Wall-mounted help buttons may be added to subscription plans for $2.99 a month. These buttons may be placed anywhere in the home and function as additional personal help buttons, providing extra protection for users of MobileHelp in-home systems.

Who Should Consider MobileHelp

Seniors Without a Landline

MobileHelp doesn’t charge extra for in-home systems with cellular connections, making it a very affordable option for those without a landline who want protection in the home. The MobileHelp in-home systems are less expensive than comparable cellular in-home options with other companies.

Active Seniors

MobileHelp’s offerings include four mobile devices, giving active seniors plenty of options. The Solo and Mobile Duo Bundle systems are designed for mobile use only, while the MobileHelp Duo Home Bundle provides on-the-go monitoring along with coverage in the home for those who want an extra layer of protection.

Seniors Who Struggle to Stick to a Medication Schedule

Several MobileHelp systems may be upgraded to include medication reminders. Users or their loved ones schedule the reminders online, and an alert will sound through the in-home base station or tablet to remind seniors when it is time to take their medication. This is particularly useful for seniors with complicated medication schedules or those who often forget to take their medication.

To get a free quote from MobileHelp, click here.

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