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Widex has been manufacturing hearing aid products since its inception in Denmark in 1956. The company partners with earwear company Sivantos to create powerful hearing aids in a variety of models and styles. The company is now one of the world’s largest manufacturers of hearing aids.

Digital technology is the primary focus of Widex. They strive to provide the best experience to every customer, only allowing dealers to sell their products if they can provide in-person device personalization. The company works hard to provide top-quality functionality with every hearing aid, and they provide a high-quality streaming app for ease of use.

What You Should Know About Widex Hearing Aids

  • Widex hearing aids come in four different technology levels so customers can choose the level of performance they want.
  • Widex sells four different models of hearing aid: the EVOKE, the BEYOND, the CUSTOM, and the UNIQUE.
  • Some Widex hearing aids technology levels feature wind reduction, noise reduction, speech enhancement, directionality, and other features
  • Widex offers a variety of warranties on its products, including coverage for loss or damage to hearing aids, chargers, and battery doors.
  • The company offers a variety of hearing aid apps to help users get the most out of their product.
  • Widex sells several hearing aid accessories, including a remote control, a streaming device, a cell phone auxiliary connector, and more.

Widex Hearing Aid Audiology Safety Score

Caring.com worked with two expert audiologists to research and evaluate popular hearing aid brands for safety. The resulting Safety Scores are calculated using a system of three core metrics and 11 subcategories covering access to professional care, accuracy of the brands’ hearing tests, and more. You can find a detailed explanation of Caring.com’s Hearing Aid Safety Scores by reading our Methodology. 

Widex Safety Score:

Hearing Test & Consultation:

Hearing tests and consultations for Widex hearing aids are conducted in person by licensed hearing healthcare professionals.

Fitting & Follow-Up Care:

Widex hearing aids are always programmed by a licensed professional and typically include access to both in-person and remote follow-up care. Patients can visit clinics in person for real-time device repairs and adjustments.

Device Safety:

Meets industry standards for device safety, including safe decibel limiting.

pair of widex moment hearing aids in black

Widex Models

Widex offers many hearing aid models, each of which can be tailored to the specific needs of its user. Each model comes in a variety of fit types as well as a variety of technology levels. Below, we review three of the available types of Widex hearing aids. Talk to your audiologist to learn more about the full suite of options. 

Device

Moment

Evoke

Unique

Fit Types

BTE

RIC, RIC/RITE, BTE, CIC, ITE, ITW

RIC, RIC/RITE, BTE, CIC, ITE

Battery Life

8 - 37 hours

100 – 285 hours

95 – 280 hours

Decibels of Gain

60 – 77 dB

52 – 75 dB

Noise Reduction

Yes

Yes

Yes

Telecoil

Yes

Yes

Yes, except CIC-Micro model

Programmable Push-Button

Yes

Yes, except CIC-Micro model

Yes, except CIC-Micro model

Microphone Openings

Yes

Yes, except Fusion and Fusion 2 models

Yes, except Fusion model

MOMENT Series Hearing Aids

As their most expansive collection of hearing aids, the Widex MOMENT comes in a variety of styles and models. The company advertises the MOMENT’s ability to provide an astounding 37 hours of runtime from a single battery charge. MOMENT series hearing aids come in a variety of battery types and provide custom programming, natural sound technology, an intuitive smartphone app, and more.

The MOMENT series of hearing aids include the MOMENT, the MOMENT Sheer, and the MOMENT sRIC R D. Hearing aid styles include behind-the-ear (BTE), completely-in-canal (CIC), and receiver-in-canal (RIC). Models are offered in up to 13 different color options. See the table below to learn more about the Widex MOMENT line of hearing aids:

Widex MOMENT Highlights

  • Device types include Behind-The-Ear (BTE), Receiver-In-Canal (RIC), and Completely-In-Canal (CIC)
  • Battery types include size 10, 13, 312, and a rechargeable option
  • Standout features include powerful batteries, a variety of styles, and a range of technology levels
  • Custom programming is available
  • Cost varies by authorized dealer

Pros and Cons of MOMENT 

Pros:

  • Up to 37 hours of active battery life
  • Customizable app that allows for extensive adjustment
  • Available in up to 13 different colors and 3 wearing styles

Cons:

  • Not available in all fit types

EVOKE Series Hearing Aids

As one of the market’s first smart hearing aids, the EVOKE still stands out as a top choice for those looking for an impressive hearing aid. The EVOKE app provides users with the ability to customize their experience perfectly with sound adjustments, as well as adjustments recommended by an audiologist. The EVOKE also adapts to the user’s environment as they transition from loud to quiet spaces. 

The EVOKE line from Widex features three receiver-in-canal (RIC), two receiver-in-the-ear (RITE), three behind-the-ear (BTE), two completely-in-canal (CIC) and three in-the-ear (ITE) models. The BTE styles come in 10 different colors and the ITE styles come in three color choices. See the table below for details on each EVOKE series hearing aid:

Widex EVOKE Highlights

  • Device types include Behind-The-Ear (BTE), Receiver-In-Canal (RIC), and Completely-In-Canal (CIC), In-The-Ear (ITE), and Receiver-In-The-Ear (RITE)
  • Battery types include size 312
  • Standout features include a microphone, programmable options, a telecoil, noise reduction settings, and a variety of hearing aid colors
  • Custom programming is available
  • Cost varies by authorized dealer

Pros and Cons of Widex EVOKE

Pros:

  • Wide range of model styles
  • Long battery life
  • Automatic adjustments
  • Intuitive app

Cons:

  • Older model compared to other products

UNIQUE Series Hearing Aids

widex hearing aid

The Widex UNIQUE series of hearing aids provides a digital hearing experience at four technology levels. All models provide automatic adjustments to match the user’s environment as well as compatibility with Widex’s DEX accessories. The many fit styles make it easy for users to find the right type of hearing aid for them.

The Widex UNIQUE is available in one in-the-ear (ITE), two receiver-in-canal (RIC), one receiver-in-the-ear (RITE), three behind-the-ear (BTE), and two completely-in-canal (CIC) styles. The BTE styles are available in 15 colors, and the ITE models come in three different colors. See the table below for details on each UNIQUE hearing aid:

Widex UNIQUE Highlights

  • Device types include Behind-The-Ear (BTE), Receiver-In-Canal (RIC), and Completely-In-Canal (CIC), In-The-Ear (ITE), and Receiver-In-The-Ear (RITE)
  • Battery types include size 312
  • Standout features include a microphone opening, programmable push-button, a telecoil, noise reduction settings, and four technology levels
  • Custom programming is available
  • Cost varies by authorized dealer

Pros and Cons of Widex UNIQUE

Pros:

  • Every device type available
  • Multiple features on each model
  • Automatic adjustments
  • 15 different color choices

Cons:

  • Overwhelming number of models and technology levels

CROS Series Hearing Aids

The Widex CROS functions differently from its other hearing aid models. The CROS provides those with single-ear hearing issues to experience an even amount of sound in both ears at the same time. The device comes in the CROS solution for those who are deaf in one ear and hear normally in the other, as well as the BiCROS solution for those who are deaf in one ear and have hearing loss in the other.

The Widex CROS comes in a behind-the-ear (BTE) style and allows custom programming to match the user’s specific hearing needs. See the table below to learn more about the Widex CROS:

Widex CROS Highlights

  • Device types include Behind-The-Ear (BTE)
  • Battery types include size 312
  • Standout features include programmable options and is designed for single-sided hearing loss
  • Custom programming is available
  • Cost varies by authorized dealer

Pros and Cons of CROS BEYOND

Pros:

  • Provides customized hearing solutions for those with different levels of hearing loss in each ear
  • Programmable to match the needs of the user’s environment
  • Uses three times less power than other wireless CROS solutions

Cons:

  • Only available as a behind-the-ear hearing aid

Buying Hearing Aids From Widex

Widex makes it simple for potential customers to discover the right hearing aid for their needs. The company provides three steps to improved hearing:

Take the Widex Online Hearing Test

Widex offers a free online hearing test that allows users to test their hearing in both the right and left ears. The test checks the user’s ability to hear high and low frequencies. Once the 5-minute test is complete, users will see a results page detailing their hearing abilities for each ear. The company recommends taking the test by wearing headphones.

Book an Appointment with an Authorized Dealer

After completing a hearing test, users who need a hearing aid can book an appointment with a local hearing healthcare professional. Users can provide their local information and get connected to a nearby hearing professional to set up an initial appointment. Users are not obligated to make a purchase during this appointment, but they will have the opportunity to try out a Widex hearing aid of their choice and make a purchase if it seems like a good fit.

Receive Service and Support

After purchasing a Widex hearing aid and working with an authorized dealer to set it up, users may have additional questions. The Widex support and care page offers downloading of product manuals, service forms, and more. The page also provides information on downloading smartphone apps for extra device customization. Additionally, the website  offers information regarding troubleshooting problems with the hearing aids as well as contact information so users can speak with a professional about any issues.

Widex’s Mobile App and Accessories

EVOKE App

The EVOKE app leverages machine learning to gradually make adjusting an EVOKE series hearing aid simpler and faster. The app allows users to take complete control of their EVOKE hearing aid through a range of different settings. The app’s SoundSense feature allows users of EVOKE models in the 440, 330, and 220 technology levels to create their own sound programs for various environments. The app also lets the user adjust the volume on each hearing aid individually, select their own hearing direction and stream audio from their iPhone or select Android smartphone. 

TONELINK App

This app eliminates the need for a remote control and Bluetooth or assisted listening devices. Functions include program selection, volume adjustment, mute, and user-selected directional focus. Users of iPhones and select Android devices can use this app to adjust key functions without ever touching their hearing aid. 

MOMENT App

The MOMENT app allows owners of the MOMENT hearing aid to customize their hearing experience from a single smartphone app. Users can personalize their hearing with a sound mixer, equalizer, and personal programs. The remote control feature allows for volume control, mute/unmute, right/left adjustments, and more. Audio streaming settings allow users to stream audio directly into their hearing aids. The app also includes helpful FAQs and user manuals so owners can understand every option available to them.

Remote Care App

When users need help from an expert to make their hearing aids function properly, the Remote Care app makes it easy to connect with an expert. Users simply connect to a live technician via a video call to discuss their specific hearing aid issues. The Widex employee on the other end of the line can then guide the user to the solution they need. No need to schedule an appointment with a specialist and wait days or weeks to fix a hearing aid issue—just use the Remote Care app to talk to a live technician at home.

RC-DEX

The RC-DEX is a small and user-friendly remote control for any Widex hearing aid. The remote is small and discreet so users don’t have to touch their hearing aids to make adjustments. The remote control allows for function control, feature activation, and quick adjustment as needed. Small enough to fit on a keychain, the RC-DEX is a small and convenient tool for making on-the-fly hearing aid adjustments.

TV PLAY

TV PLAY is the perfect solution for those who struggle to hear the television even with their hearing aids. This device won the Red Dot Award for design in 2018. The dual antennas deliver supreme streaming stability, allowing users to move around without losing connection to their television. Combined with the EVOKE app, users can control their listening experience by eliminating other sounds, enjoy a normal conversation while also watching their favorite programs, and control the balance of sounds. The TV PLAY is compatible with Widex EVOKE hearing aids.

TV-DEX

The TV-DEX also allows Widex hearing aid users to have a better TV-watching experience. This wireless device lets users enjoy high-quality stereo sound without distortion or echoes for up to 10 hours. With the “Room Off” feature, users can turn the Widex hearing aid’s microphone off to get rid of distractions around them. The device allows for quick reactivation of the hearing aid when the user is done watching television. TV-DEX also supports audio for music lovers. 

Widex’s Warranties and Repairs

Widex offers warranties on all its products as long as they are purchased from authorized dealers. Consumers should be aware that Widex warranties are not valid if a Widex product is purchased through an online retailer that cannot provide in-person diagnostics, counseling, selection, fitting, and maintenance of Widex hearing aids. These dealers are not authorized.

The length of warranty coverage on Widex hearing aids will depend on the model purchased. However, most models are covered for two to three years, though some begin at one year. An extended warranty for an additional one or two years ranges in cost from $75 to $150. 

Warranties cover repairs, loss, and damage to hearing aids, chargers, and rechargeable battery doors. Loss and damage coverage does not extend to rechargeable batteries. When filing a loss or damage claim, any replacement offer does not apply to accessories, demo instruments, or custom earrings/earmolds. There is also a small fee for the replacement of lost hearing aids, and the buyer is responsible for the cost of shipping and handling.

Authorized dealers can provide a detailed explanation of the warranty for the model you choose.

Frequently Asked Questions About Widex’s Products

Are Widex hearing aids rechargeable?

Some models of Widex hearing aids offer rechargeability, while others do not. Certain EVOKE hearing aids offer rechargeability with the company’s ZPower Recharging System that can recharge size 312 batteries. For the Widex hearing aid models that don’t feature rechargeable batteries, authorized retailers will provide extra batteries for use when old ones run out of power.

What types of hearing aid fit types are available from Widex?

Widex hearing aids come in a variety of fit types. Users can choose from behind-the-ear (BTE), receiver-in-canal (RIC), completely-in-canal (CIC), and in-the-ear (ITE) fit types for their hearing aids. The Widex EVOKE, MOMENT, and UNIQUE models offer a variety of fit types, while the Widex CROS is only available as a BTE hearing aid.

Where can I buy a Widex hearing aid?

Widex hearing aids are only available through authorized retailers. Widex requires retailers to offer in-person setup and initial adjustment for every new customer. Companies and websites may offer Widex hearing aids without in-person startup service, but Widex does not authorize these sales and will not honor any warranties related to the purchase.

How much do Widex hearing aids cost?

Widex hearing aids cost $1,500 to $3,500 for a pair. Widex offers a variety of hearing aid models, each available in a range of fit types and technology levels. These different models, fit types, and technology levels will affect the cost of the hearing aids. Pricing will also vary based on the authorized dealer.

How long do Widex hearing aids last?

Widex hearing aid users have reported that their hearing aids last from five to eight years before needing to be replaced. Regular maintenance of the hearing aids can help lengthen the lifespan of the devices. Regular cleaning and battery replacement can keep a Widex hearing aid in good condition for many years.

Learn More About Hearing Aids