Consumer Ratings for Senior Living Determine “Caring Stars of 2019”

EDITOR’S NOTE: The below press release has been updated from its original version issued on November 13, after additional senior living communities were identified as Caring Stars of 2019. The details in the release below are the most up-to-date figures.

SAN MATEO, CA; November 14, 2018 — The nation’s largest website for senior living reviews, Caring.com today announced its annual list of the best senior living communities — the Caring Stars of 2019 — determined using consumer ratings and reviews.

This industry-leading recognition was awarded to 144 top-rated senior living communities in 36 states for 2019, with California, Texas, and Florida having the most winners. Locally, the top 3 areas with the most-winners include: senior living communities in Sacramento County (CA), senior living communities in Bexar County (TX), and senior living communities in Riverside County (CA).

Originally launched in January 2012 as the first of its kind, the Caring Stars annual list has become the go-to guide of the best senior living communities nationwide – particularly helpful after families gather for the holidays and discover increased or urgent senior care needs for their elderly parents or grandparents. To be considered for the award, Caring Stars communities met a set of criteria based on ratings and reviews from senior living residents and their family members — with those reviews analyzed by Caring.com staff (rather than computer algorithms) to determine the senior living communities with the best consumer ratings.

“Congratulations to these highly-rated communities for achieving such significant praise from their customers in online reviews, helping them to stand out as among the best in the nation for 2019,” said Caring.com CEO Jim Rosenthal. “In looking at Caring.com’s directory and referral data over several years, we’ve seen that Caring Stars communities attract twice as many new resident inquiries and move-ins than communities without the award. This annual list helps older adults and their families quickly and easily identify those senior living communities best poised to meet their needs.”

The Caring Stars award can be earned by any licensed senior living community with a profile in Caring.com’s nationwide directory. Additionally, the consumer reviews on Caring.com are fully visible to anyone on the web.

To be recognized as a Caring Star of 2019, the senior living communities had to meet all of the following criteria:

  • Have an overall average rating of 4.5 stars or higher (on a scale of 1 to 5) by October 15, 2018;
  • Have 10 or more consumer reviews on their Caring.com listing by October 15, 2018;
  • Have 3 or more reviews on their listing dated between October 15, 2017 – October 15, 2018, including at least one that was posted during 2018 and at least one that had a 5-star rating; and
  • Respond to any/all negative (1-star or 2-star) reviews on their listing.

More information about the Caring Stars program is available by contacting Caring.com’s reviews team at community@caring.com or (650) 762-8190. The winner lists are published each year for families at https://www.caring.com/bestseniorliving, linked via Caring.com’s homepage, and mentioned by Caring’s Family Advisors in referring families to communities in their area. See also: The Caring Super Stars of 2019 — senior living communities who have earned the Caring Stars award in 3 or more years since 2012.