In Time for Post-Holiday Search Surge: Online Reviews from Seniors and Their Families Help Identify America’s Top In-Home Care Providers

OAKLAND, CA; Dec. 12, 2019 — As families across America get together for the holidays, many will discover that an aging parent or other senior relative has increased care needs and would benefit from the companionship and services of an in-home caregiver, home health aide, in-home hospice provider, or geriatric care manager. To help them research their options, Caring.com — the nation’s leading website for senior care reviews and a highly-regarded senior care referral service — today announced its annual list of the best home care agencies, the Caring Stars of 2020.

Originally published in 2012 as the first of its kind, and expanded to include in-home care in 2017, Caring Stars has become the go-to guide highlighting service excellence at home care agencies based on consumer ratings and reviews. For 2020, there are 466 highly-rated agencies in 46 states (and Puerto Rico) providing in-home care, home health care, hospice, and/or geriatric care management services.

“We know it can be overwhelming and time-consuming to find the best senior care service providers for a loved one, particularly if the need is urgent,” said Caring.com’s CEO, Jim Rosenthal. “The testimonials in our high-integrity consumer reviews program support the search and selection process. The Caring Stars guide is one of several ways we ease the burden of family caregivers and seniors nationwide.”

To be considered for this distinguished list, Caring Stars 2020 agencies met a rigorous set of criteria, including but not limited to: having 10 or more reviews, an overall average rating of 4.5 stars or higher, and 3 or more new reviews within the qualification time frame (one of those being a 5-star review). Caring.com senior care experts also conducted a reviews-integrity audit and took other quality-assurance measures before determining the Caring Stars of 2020.

“Congratulations to these highly-rated agencies for achieving such significant praise from their customers in online reviews,” Rosenthal said. “They stand out as the best in the nation for 2020.”

The Caring Stars recognition can be earned by any licensed home care agency or senior living community with a profile in Caring.com’s nationwide directory. All qualifying consumer reviews are fully visible to anyone on the web.

Many of this year’s in-home care agency winners achieved a high volume of reviews by taking advantage of Caring.com’s partnership and reviews software integration with Home Care Pulse. The 2020 list for home care also includes 139 “Caring Super Stars” which are agencies who’ve earned the award for 2020 as well as in two prior years.

This list of recognized agencies is published each year for families at https://www.caring.com/bestseniorliving. To find a nearby Caring Star home care agency or senior living community, families may also reach out to a Caring.com Family Advisor at: (800) 973-1540. Caring.com’s Family Advisors are available to assist seniors and their caregivers at no charge. For more information about Caring Stars 2020, contact reviews@caring.com.

About Caring.com 

With millions of website visitors, Caring.com is a leading senior care resource and referral service for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Founded in 2007 and applying cutting-edge technology to its social mission, Caring provides caregivers extensive senior care information and comprehensive senior living and senior care directories for the United States. Caring.com is also the #1 site for consumer reviews of senior living and in-home care providers, with about 250,000 reviews currently published and thousands added every month. Through a toll-free referral helpline at (800) 973-1540, Caring’s Family Advisors support families and seniors across the nation in researching and selecting the most appropriate senior living and senior care services for their specific situations. For more information about our organization and and the quality senior care information, resources and guidance we offer, please visit www.careers.caring.com/about-us/ and join with Caring on Facebook.