The Caring Stars program continues to grow as it helps seniors and their families find America’s best in-home care, home health, and hospice agencies.  

Charlotte, NC; Dec. 7, 2021: In the United States today, there are more than 15,500 online searches per hour related to senior living and care (up from 6,000 per hour in 2017). When seniors and their families search for senior care information, many of these searches focus on finding consumer reviews.  Caring.com — a leading senior living referral service and the nation’s top site for senior care reviews — today released “Caring Stars 2022,” Caring’s annual list of the best senior care agencies. Previously (in November), Caring released its annual best senior living community list. 

This new list directly addresses searchers’ needs for reliable consumer reviews of agencies offering in-home care, home health care, or hospice. The Caring Stars 2022 includes 518 senior care agencies in 46 states and Washington, DC; with California, Florida, and Texas having the most winners (64, 38, and 38 respectively). 

Caring Stars started in 2012 as the first service-recognition program of its kind in the senior living industry, expanded to include home care in 2017, and is now a popular guide for consumers online. Caring’s expertly-managed and integrity-focused reviews program highlights for seniors and their families which agencies have earned the most and best praise from their customers. 

After the COVID-19 pandemic drew more attention to the vulnerability of seniors and boosted consumers’ use of the Internet, consumer reviews with Caring increased 58% in 2021 versus 2019 (Jan.-Oct.). Home care agencies help address loneliness and isolation of seniors, while supporting their safety and well being — generating increased positive feedback in reviews about their services during the pandemic.  

“This has been an unprecedented and very challenging couple of years, and the senior care industry rose to the occasion, as it always does,” said Caring’s CEO Jim Rosenthal. “We applaud the Caring Stars of 2022 and other senior care agencies nationwide, for earning such high praise from their customers in online ratings and reviews. These agencies are staffed with caregivers who dedicate their careers to helping seniors — and it shows. We appreciate the ongoing opportunity to share our information, insights and expertise with seniors and their families as they research and choose senior care agencies in their area.” 

To be considered for the longstanding and distinguished Caring Stars 2022 list, senior care agencies must have: 

  • 10 or more published reviews on their Caring.com profile by 10/15/21 
  • An overall average rating of 4.5 stars or higher by 10/15/21
  • 3 or more published reviews from 10/15/20 through 10/15/21, with at least one of the recent reviews being a 5-star review and at least one published in 2021 
  • Public-facing responses to any 1-star or 2-star negative reviews 

In addition to the above qualifications, Caring conducts a reviews-integrity audit for every review on every finalist’s directory listing. 

Caring Stars is the most trustworthy way for seniors and their families to quickly and easily identify online the best performing senior care service providers according to consumers. To be considered for Caring Stars, a senior care agency does not need to be partnered with Caring.com. 

For more information and to see the list, please visit: caring.com/bestseniorliving. Consumers may also reach out to a Caring Family Advisor to find a nearby Caring Star agency and get empathetic guidance in their search for senior living and senior care: (844) 484-5997. Caring’s resources and services are free of charge for seniors and their families.  

About Caring.com 

With millions of website visitors, Caring.com is a leading senior living referral service and the nation’s top site for senior care reviews. Founded in 2007, Caring’s mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance. Applying cutting-edge technology to this humane mission, Caring provides relevant senior care information and support, as well as comprehensive senior living and senior care directories for the United States, including more than 350,000 consumer reviews. Through a toll-free referral line at (844) 484-5997, Caring’s trustworthy, nationwide team of Family Advisors — who are among the most highly trained, highly skilled, and knowledgeable experts in senior care — helps seniors and their families research and connect to the most appropriate services and support for their specific situations. For more information about our organization and our free services for seniors and their families, please visit http://www.caring.com/about and join with Caring on Facebook.

Media Contact:

Denise Graab, Caring.com’s Reviews Program Director

reviews@caring.com | (650) 762-8190