The Reserve at First Colony
13825 Lexington Blvd, Sugar Land, TX 77478
(800) 558-0653
Verified Partner
1
(1 review)
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Reviews of The Reserve at First Colony in Sugar Land, Texas
1
(1 review)
Facility
4.2
Staff
4.2
Food
5.0
Activities
4.0
Value
5.0
Stacy
1
|
May 20, 2024
My husband and I toured The Reserve at First Colony. The memory care is very below standard. The rooms look like small jail cells, but they said they were doing renovations. They don't take the memory care people out to eat with them, they're like put in the back in what they call a village which is a lock-in. I understand the lock-in is necessary but there is no carpet, doors are open, and the privacy. I saw things I shouldn't have seen like nakedness. I think there was only one lady to maybe about 7 or 8 individuals. They were all wheeled to this picnic table in the back, while the people who only had assisted living had family room chef-dining. They say they get the same food from the chef and they bring it to the back. We were like, I would not put my worst enemy back here. It was just different from their assisted living. Assisted living was all nice and very apartment-like, very comfortable. But they're not offering that same thing to memory care. I know memory care can be harder but it was totally different. We called it the dungeon, and we were like, no, no, thank you. Therefore, with the amount of money they wanted, it was ridiculous. The staff was nice but the lady who was supposed to give me the tour wasn't there that day, so she's the stand-in person. She only takes the money. She couldn't go into detail why those rooms looked like they were. "You can go in again, you can ask the real lady when you see her on a house tour. I'm sure she's going to call you on Monday." That's all I kept getting back from her. She was nice but they shouldn't let her do a tour of a facility if they're trying to get people. She didn't know what room not to show me. She showed us the very first room, which was the worst room. The other staff who was about to feed them wasn't friendly, welcoming, or warm. The Reserve should not push their memory care. They should only push their assisted living.
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Costs for The Reserve at First Colony in Sugar Land, Texas
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$5,250
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,675
Starting Price
Services and Amenities of The Reserve at First Colony in Sugar Land, Texas
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: Entry fee cost : $2250
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We do offer companion suites
- Studio Apartments
- Housing Extra: Shared living
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
About The Reserve at First Colony in Sugar Land, Texas
The Reserve at First Colony, an assisted Living and Memory Care Community, is uniquely designed. Discover a vibrant community that supports, engages and encourages the whole individual. We offer a full range of Senior Living options and high-quality amenities to meet your personal needs as well as life-enriching activities. Enjoy a warm and welcoming environment that promotes a positive experience, where every resident is valued and respected and all are treated with dignity and care. Our staff is committed to teamwork and excellence in service which is reflected in a quality of life for our residents. We invite you to visit our community, take a tour and speak with our caring and friendly staff.
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