Sodalis Deer Park

Compassionate Loved One

Not the facility you want your loved one at!! Beautiful facility, with lots of poor quality!! When we began looking for a facility, we thought we had done a thorough review when we chose Sodalis. Our loved one has been there for less than a year, they have had two executive directors during that time, and I believe three in the last year and a half, at least three nursing supervisors, the current, who is very judgmental. The level of care is definitely not what you want. The state came in and did a review last year, and found with our loved one alone, that there were over 60 incidences in one month where she did not receive her medicine. We also noted on five other residents that they did reviews on, that they had very similar incidences. So, if your loved one depends on their medication, this is definitely not where you want. Retaliation definitely takes place there. The food, might look decent, but it is not good at all. Activities, are very spares, and they do not keep the residence engaged. They decide who they will take on outings, and who they will not, based on reviews, and their prejudices. We have reached out to upper management, to include Traci, their CEO/President of the company, and they do absolutely nothing. I have had three scheduled phone appointment with Traci, and she failed to take a single call. And she was the one that chose the dates and times. Horrible leadership! I have noticed in the last month walking down the hall, that many residents are moving out. In the hall, I walk down, there are currently five or six vacant rooms, that just as recently as last month were occupied. I think that says something about a company when you have that many move outs in a short time. There are a few of the employees there, that are worth their weight in gold. These employees I believe have the heart to work with our loved ones. A few of those that I give high praise to are: Taylor, Holley, Marcellena, and Lena. Just a word of caution, be sure, and do a thorough investigation, to include interviewing of residents, and their loved ones when you are choosing a place to move your loved one.

Linda D

I question the willingness and ability for staff to keep residents safe. My mother was previously a resident and was brutally attacked by a fellow resident, who in the words of a caregiver interviewed by the police, was continuously aggressive with residents and caregivers inside the facility. There are many unanswered questions as to how this horrific attack was able to take place despite red flags. I'm concerned for fellow residents.

Tracy

I toured the memory care at Sodalis Deer Park. I saw their food while they were eating and the food looked incredible. There were sandwiches and they looked like any of the business meetings I've ever been to, so it looked great. The rooms were comparable. They were not particularly spacious or overly large or anything like that, but they were about what I expected. So, their room size was average. I liked the fact that they weren't even just asking about my dad, but they were also asking about my mom (because she's been his caregiver) how she is doing, and how is she going to do with this transition. I thought it was great that it wasn't just about getting my dad in here to make money. It was, "Hey how is the family doing?" They were interested in learning about how we are doing as a family. That was awesome. The sales director was incredible. I cannot say enough good things about her. I enjoyed talking to her. It was a very easy conversation. The facility was modern and clean. I didn't see anything that was messed up. I didn't see holes in walls or anything, anything goofy like that.

Dinorah

I didn't find Sodalis Deer Park welcoming. It was very business-oriented. When you're trying to do something like this, you need somebody who's more caring for what we're going through, which I think that's very important. This place is not something that you're going to feel comfortable leaving your loved ones and feel like they're going to be caring. They are running it like a business. I understand that all of these are businesses, but that's what you're looking for, a caregiver, somebody who has a very good understanding. The person who gave us the tour was nice, but I didn't feel comfortable with her. They have all the amenities that they need. They offer pretty much like bingos and an on-call nurse practitioner 24 hours, but nothing exceptional.

Tony

Sodalis Deer Park was a nice memory care facility. I had no objections. I didn't see any issues or a problem for us. It was mostly that it was just not affordable for us because we were paying out of pocket and my mom does not have any long-term care insurance. So, that can be quite expensive for someone like us, and using her money in savings and then family contributions, that can get a little tough. The staff was very pleasant. The rooms were a pretty good size. The dining area was also good. It was fitting for the type of residents that they cared for.

Alfred

Sodalis Deer Park was nice and the rooms were nice. The staff looked knowledgeable and I enjoyed the tour. The dining area looked nice and clean. The place was in excellent shape.