Southern Pines Senior Living

ReviewerFC112524B

I wouldn't recommend Southern Pines Senior Living. It's just like all the other places. They don't do what they tell you they're going to do. They tell us that they're going to check on my mother every two hours. We're paying an extra thousand dollars for extra care, but we don't get that. The food is horrible. She hates the food. You call and ask the staff to return your phone calls, but they don't. My mother's been very ill in the last six months and nobody bothered to call. It took us checking on her and having somebody who went by to see us to tell us that they couldn't wake her up. She was septic by the time we got to the hospital. The residents complain about the food all the time, and it is terrible. They can't keep staff. They come and they go. I go weekly to visit her, and there are new people, so they don't ever stay. Some staff have been good, some have been bad. The facility is beautiful. They just don't have good housekeeping at all. They have activities and she participates. She has like a little apartment right now. It's like a living room, a kitchen sink, a refrigerator, a microwave, a cabinet, a bedroom and a bath. There's no sense in leaving them a message because they will not return your phone call. I've been waiting since October a year ago for one phone call from one of them. They wanted to go up on my mother's price and I'm my mother's power of attorney, and I needed a phone call to go over their reasoning but I never heard from them. I never paid it and never increased it either.

Provider Response

Kay

My husband was a resident of Southern Pines Senior Living. They said they weren't going to put him in the memory care unit because the memory problems seem to be short term, not long term. So, they gave him an apartment in the main building; I was tickled pink about that because we went there a couple times before. We went and ate lunch and everything, he got to meet a few people and he seemed happy there and everything. So, the problem was, he was going to get a studio apartment to begin with, but something happened between when we signed up for the studio apartment. Somebody else moved out and they had a bigger apartment where you had a living room, a kitchen, a bathroom, and a bedroom. I had to go out and buy some furniture and stuff because I didn't have the furniture from the house to move down there. But the place was wonderful. It was beautiful. You had freedom, too. You didn't feel like you were locked in, so to speak, like you would have been at the Memory Care Unit. Everybody loved him and he liked it there. He started having some swallowing issues and I had him go through a study and they found out that when he was swallowing, some of the food was going into his lungs. So that's when he got in the hospital and they did that surgery. Once they did that surgery, they told me that they were really sorry, but they couldn't take him back because they don't provide that kind of care for that kind of thing. Everybody was really kind and helpful. They were sad that we were leaving, and we were sad, but that's the way it turned out. They were all nice. They loved him and he loved them. They do his clothes for him and helped him take a bath. They went in there and helped him get from his room to the main dining room, because it was quite a few yards away from where he was at, and there was more than one way to get there. So, he got shown a shortcut way to get there where he wouldn't have to walk this far; but he enjoyed them, and they enjoyed him. They all came up and hugged me when they knew that we weren't coming back and everything. They were just really sad about it. I'm sad about it too, because I was really excited about him being able to stay up in the main building where he could be around some people and not being just locked up in the memory care unit. I had several meals there and it was good. Their biggest one was at lunchtime. They had breakfast, but the biggest meal was at lunchtime. Supper time was a lighter meal because they were still full from eating lunch by the time it was supper. They had home baked cookies and stuff like that, and they had little get togethers during the week where they might have some special things going on. Sometimes they had more on crackers and cheese and stuff like that. It wasn't every week thing. They went all out to celebrate Valentine's Day, and they had everything decorated for Easter, all those kinds of things. They have bingo. One thing special that happened is he got to be friends with one of the maintenance people there. They hit it off really good from the beginning. He told him he would like to ride around some outside because he had hip replacement. He was okay and everything, but he couldn't walk like he once did. So, the guy went up and checked with the administration and asked if it would be okay to take him over across the street to Rose Garden Park. He asked me if I mind, and I said, "No, just be careful with him and everything." So, my husband got taken over to the park a couple of times and he really enjoyed that outing. I had a little bit of difficulty of understanding it, but you didn't have to sign a contract. I like that part because you never know if something is going to happen. Like what happened with my husband, he had to go and leave before he even been there a month. When that happens, you have to give them a month's notice that you're not coming back. When I gave the notice, he wasn't coming back when they told me they couldn't take him back, I had to still pay for that month he wasn't there for. That kind of upset me because it was not cheap. I asked them, I said, "Can't you give me some break on all the days he wasn't here?" They gave me a little bit of a break, but it wasn't nearly what I wanted it to be. We didn't know what's going to happen, and we weren't aware how long we need to stay in the hospital to get over everything, and then I bought all that furniture. I thought they should give me a break on this because of what I'm having to pay for this month he wasn't here for, but I didn't get much of a break.

Thomas From Arkansas

I flew in to look at communities for my grandmother. Had the pleasure of talking with Shelli for about a week before and she was there meeting me when I walked in. She was so patient and kind and guided my family and I through the steps. We are so grateful for her and southern pines that my grandmother is going to be taken care of like she deserves.

Provider Response

Gwen863214

Southern Pines was very clean. The staff seemed very friendly and very nice. The director introduced and presented herself in a good manner. They had a memory care unit that I really felt my mom would enjoy. They have a chapel, a salon, and a library. They do a lot of little games to help my mom with her memory, so I’m satisfied. My mother seems to enjoy the food; it looks very healthy and nutritious. I’ve been there on several different occasions. I saw that she was able to have a snack or have something else if she wanted it. Southern Pines just seemed fitting for her.

Kimberly830571

Southern Pines is a beautiful facility. The staff is very friendly, helpful, answered all our questions, showed us around, and went over the financial stuff with us. My grandmother really enjoys the food and likes it a lot. They give her a menu, and she's allowed to pick what she wants every day. If the weather is bad, they bring her food to her so she doesn't have to walk out in the weather to the dining room. She really enjoys the fellowship with the other residents in the dining room area. My grandmother has participated in exercise class each weekday and Bible study. They help her with transportation to and from the doctors. They bring medication to her throughout the day, so she doesn't have to worry or think about what she needs to take and when to take it. There's somebody checking on her every single day. They clean her apartment once a week and take out her trash. It has really been a blessing to know that my grandmother is being looked after on a daily basis. If she needs more care, she can move into the assisted living part and have more services without having to move.

Sheryl421377

Southern Pines was good and looked very nice. The staff was very nice and very informative. The rooms were OK. They were in the process of re-doing some of them. The amenities seemed to be nice. The only thing I didn’t care for about them was that there were so many floors than my parents had to navigate. They had memory care in addition to assisted living.