Venetian Gardens

A caring daughter

My mother was there for care after a surgery. She was there for only a few hours. Was put in a wheelchair in her room and left with no other contact with any of the staff for over an hour. NO ONE CAME TO CHECK ON HER. She had been in the hospital for 5 days laying in a bed and she comes to this facility and is put in a wheelchair for over an hour at 78 years old! She decided to leave. More attention is needed for seniors and their situations. This happened TODAY!

Samantha Morgan

I would not want my worse enemy to have to stay at this facility, due to the lack of compassion the management staff have for the residents. My grandfather was at the facility for nearly 3 month, and some of the staff were great to him. We had to ask on a daily and weekly basis for housekeeping to come and clean his room and walking down the 200 wing constantly smelled like urine. On 4/7/23 our family was informed that we needed to have hospice become involved. My grandmother was given two options that the facility was contracted with, and my grandmother inform the office manager Robin that we wanted to go with a different company as the two options did not provide 24 hour bedside assistance. She proceeded to tell my grandmother "We use these two companies because they are very fast and will have equipment here in 45 minutes". The family told her that we wanted to go with a different option and she told us that we couldn't do that but would ask the administrator Tim. The company that we wanted to take care of our grandfather in his final moments sent over the needed paperwork to get the process started. Tim was rude and hateful that we wanted to go with a different company and that they don't bill for all of their services such as the 24 hour bed side care. We never heard back from Tim and we do not know if he actually sent over the contract to their corporate office for us to get the services our grandfather deserved. Our family did use one of the companies that we were forced to use to get our grandfather the end of life care. After my grandmother signed the needed paperwork, it took over 4 hours for the hospice social worker to meet with the family. When Robin said it is a quick turn around to have the hospice social worker come out. After meeting with the hospice nurse there were 3 new comfort medications that my grandfather was prescribed. I had to ask the hospice nurse 3 separate times that were was one medication that the on site staff has not given him. We received the run around that they didn't have the medication, then it was in the E Box but not liquid and would need to be crushed. Then the forth time I said that if he does not receive this medication I will be contacting the Board of Health and filing a complaint. Then the on site nurse was magically able to find the medication he needed. My grandfather passed the following day and we never heard anything back from the administrator Tim on the status of the contract that we was to send to his corporate office. We contracted the hospice company that we wanted to go with originally and they never heard from Tim or the corporate office, and even attempted to reach out via email and phone and were ignored. I will never recommend this nursing home to anyone.

David

My father was at Venetian Gardens. He liked the nurses there. The facility was clean and the staff was friendly. It was set up like an Italian hotel, and it looked nice. The upkeep was good, too. They had a podiatrist, physical therapy, a beauty salon, and a very large dining hall. They should improve their food because it wasn't quite as good as it should have been. I think it would be better if the food was prepared on site.

RC Geers

The rooms are ok. The staff is not around much. My mother has dementia and I haven't seen any activities with the residents. When I was there the dining room was dirty food on he tables and floors. There were gnats flying around. They brought lunch in and sat it on the dirty tables.

lillie martin

This facility is atrocious. We had a resident that lived there from 2018-2021, the care is pitiful. Residents wear others clothes, we would come and visit, and every time my loved one would have other peoples clothes on. They would not shave or give him a weekly bath or make sure he was changed. Room was also not clean. My loved one had money taken from their room as well.

Diana

I was a patient at the Venetian Gardens. I was in a rehab part of it during that time because I had fractured my arm in 19 places. The shortage of staff would be the least liked. They were short of staff, and they could have used at least twice the amount of staff. They had nice activities and the food was out of this world. The rooms were like private rooms, but yet they were semi-private. Two people were in a room, but there was a wall between the two people before you went out the door. Their chef was phenomenal. They would have little parties for the different holidays. For example, they had a Father's Day party where the fathers were all recognized. They made a point of acknowledging everybody's birthday by putting their picture outside in the hallway with some kind of a notice saying it was such and such a person's birthday this week. They had church services two and three times a week. I didn't get to participate in a lot of them, though. They were always clean and didn't have that old people smell. My stay was paid for by Medi-Cal. I was there for almost a month because then I would have had to start to pay out of pocket.