ProMedica Skilled Nursing and Rehabilitation (Rossville)

kukudam

Manor Care Rossville is the worse place to send a loved one to. If you care anything about your relative or loved one do not send them here. The nursing staff neglect their patients. I've spent many hours each day looking after my mother because whenever she rings for help the nurses and techs purposely ignore the bell while they sit at their station laughing and talking loudly as if it's a party environment. Another patient called for help many times and wound up falling, shes almost 90 years old. My relatives had to scream for help for her roomate 4 times before help came and the nurses station is very close to her room. I informed the senior management (3 of them) about my concerns and none of them cared. They were more concerned about shutting me up than solving the problems that plague their establishment. They've mixed up my relatives medication almost everyday, she had to resort to writing down the days and times they administered her meds. One day they came to give her the medication around 6:45pm but they forgot to include other meds and informed her that they'd be right back with the other meds, she kept calling for them every 30 mins and they never returned or responded until 2 hours later. The food she's been served is terrible, one day we couldn't even recognize the meat that she was served and asked the tech and servers, they initially said they didn't know and in the same breath said "turkey", upon asking other staff I was told 30 minutes later that it was "either" pork or beef. My relative is constantly given foods outside of her dietary restrictions set by the doctor. This facility should either be closed down or they should fire their staff and rehire new people who are actually empathetic, caring and attentive...qualities their current staff are lacking...

Provider Response

Josh560268

The social worker chose ManorCare Health Services. The whole place looked decent, and there was no odor in it. The food is also OK.

catlady1011

My mom is at Manor Care - Rossville. All of the staff are very friendly. Whether it be the person at the front desk, the activities directors, the nurses and techs, or the people cleaning the floors - all are welcoming and caring. The nurses and techs are attentive and keep me notified of any changes as they occur. I really feel that she is getting good care. I asked my mom how she felt, and she agrees. She says she is content. The only reason I gave 4 and not 5 stars is that the rooms are small, and each room is shared by 3 residents. That can make for cramped quarters, for sure.

Disallusioned

Hello ; My wife has been at this facility before for rehab and her care there was fair at best if not poor. During her previous stay which was for rehab ended abruptly when we (the family) were told that she had reached the pinnacle of her care and further rehab was fruitless. We argued to let her continue her rehab since she had only gotten 1 months rehab. this fell on deaf ears and she was discharged. She was sent back to this facility in Junw 2012 for rehab after a 12 day stay ay franklin square hospital. Again we have been told by the rehab people that like before any further rehab would be useless. Like before we took her home and worked with her and she improved greatly over what manor care said she would. I guess well have to rehab her at home to get the desired affect since manor cares professional rehab staff cant do it. After reading the review guidelines for these reviiews im sure miy entry will not be seen because its to negative and sheds too much light on the poor performance at Manor Care Rossville.

caregiver8501

My good friend and neighborhood had knee replacement surgery and stayed as a patient at Manor Care during her rehabilitation. During her stay she had great care and support. Their rehabilitation therapists were able to help her work on walking after her surgery and she was really successful. They also taught her about caring for her knees and how to walk without damaging herself. While not a permanent residential facility, it does offer some long term care as well as rehabilitation services. My friend had a nice, large room with ample room for movement. The staff were very courteous and friendly. They took very good care of my friend and were often response for her needs. During one visit the staff even brought up a dinner for me while I visited her. If there is a downside to the facility, parking is a premium and sometimes it can be difficult to find a parking space. However, the facility itself is very well run and open to guests. I would definitely recommend it for anyone need rehabilitation care.

thebaltimorepoet

My experience with Manor Care, an assisted living facility in Baltimore, Maryland, was terrible. My grandfather had just had his second stroke and we could no longer provide the level of care he required at home. We chose Manor Care because they accepted his medical insurance, without, unfortunately, conducting a thorough review of the facility. I arrived one day during visiting hours to find my grandfather nude from the waist down and covered in his own feces. I told the nurse on duty and she told me that she was busy and that someone would help me in a minute. Twenty minutes later and there was still no sign of a nurse or caregiver. I was furious and spoke to the director in charge. She assured me that this would never happen again. It did happen again, only this time my grandfather waited an entire night before he was cleaned.